Our 10 Promises to You and Your Family.

Posted Sunday, December 8, 2024 at 04:11:07 PM by Administrator

At New Crystal Health Services Limited, we prioritize your health and well-being by providing compassionate, patient-centered care. These promises guide how we serve you, ensuring that every visit is a positive and fulfilling experience.

1. We Will Always Welcome You and Your Family With a Smile.
A warm smile creates a welcoming atmosphere. It sets the tone for a comfortable and caring experience for you and your loved ones.

2. We Will Introduce Ourselves and Our Role.
Knowing who is providing your care helps build trust and confidence. Our team will always introduce themselves and explain their role in your treatment journey.

3. We Will Be Sensitive to Your Family Values, Customs, and Preferences.
We understand the importance of respecting your cultural and personal values. Your beliefs matter, and we are here to provide care that aligns with them.

4. We Will Do Our Best to Reduce Waiting Times.
Your time is valuable. We strive to provide prompt and efficient services so that you can focus on your health with minimal delays.

5. We Will Notify You If There Are Delays.
In the rare event of delays, transparency is key. Keeping you informed ensures trust and allows you to plan accordingly.

6. We Will Listen and Pay Attention to Your Family.
Your concerns are our priority. Active listening helps us deliver tailored solutions that address your unique needs.

7. We Will Do Our Best to Identify Your Problem and Let You Know.
Our goal is to provide accurate diagnoses and clear communication so that you understand your health status and treatment options.

8. We Will Allow Family Visits Anytime.
Family plays a crucial role in healing and recovery. We encourage and facilitate family visits to provide comfort and support to our patients.

9. We Will Involve Your Family in Ward Rounds If You Permit.
Your family can be an integral part of your care. With your consent, we include them in ward rounds to keep everyone informed and engaged.

10. We Will Be Very Happy if You Give Us Feedback.
Your feedback helps us grow and improve. We value your thoughts as we strive to enhance our services and deliver the best care possible.

Your Health, Our Priority.
At New Crystal Health Services, we’re here to walk with you every step of the way. For exceptional care with a personal touch, contact us today:
    •    MTN Toll-Free: 0800180260
    •    Hotline: 0544347239